Legal

Return & Refund Policy

3-day returns on defective items. Here's exactly how it works.

Eligibility for Returns

We accept returns under the following conditions:

Returns must be initiated within 3 calendar days of delivery
Product must be unused and in its original packaging with all accessories, manuals, and inserts included
Defective items can be returned even if opened - but you must provide clear photos or video of the defect as proof
Product must not show signs of physical damage, water damage, or tampering caused by the customer

For hygiene and safety reasons, the following items cannot be returned:

Used disposable vapes - unless defective upon first use (device does not produce vapor, LED doesn't work, or leaking upon first opening)
E-liquids that have been opened, tasted, or had their seal broken
Products damaged by user negligence - including water damage, heat exposure, dropping, or unauthorized repair attempts
Final sale items and promotional items sold at 50% discount or more are non-refundable

Here's how our refund process works - simple and transparent:

1
Contact Us
Reach out within 3 days of delivery via WhatsApp, phone (+234 703 016 8027), or email (hello@maxvapor.ng)
2
Provide Details
Share your order number and clear photos or a short video showing the defect or issue with your product
3
Review & Approval
Our team reviews your claim and responds within 24 hours with approval or any additional questions
4
Refund Processing
Once approved, your refund is processed within 5-7 business days to your original payment method
5
Confirmation
You'll receive an email confirmation once the refund has been initiated. Refunds are always returned to the same payment method used for the original purchase

Instead of a refund, you can choose to exchange your item:

Exchange for the same product - we'll ship a brand new replacement
Exchange for a different product of equal value - choose anything from our store
For exchanges to a higher-value item, simply pay the price difference

If the return is due to our error - wrong item shipped, defective product, or item not as described - we cover the full cost of return delivery.

If the return is due to customer preference - changed your mind, ordered wrong item - the customer covers the return delivery cost.

The following items and circumstances are not eligible for return or refund:

Final Sale Items - Products clearly marked as "Final Sale" or "Clearance" at the time of purchase are non-returnable and non-refundable
Deep Discount Items - Promotional items sold at 50% discount or greater are final sale and cannot be returned